FAQ's
Answers to common questions...
While it is possible for you to email us your order, we STRONGLY RECOMMEND you do not send any form of credit or debit card information via email. Email is not a secure method of sending important information such as credit or debit card numbers as it is possible that someone could intercept it.
For ordering with a credit or debit card you should only ever use our secure ordering system, or call or fax us your order.
Yes, we do make international shipments. If you would like to receive an estimate on shipping costs to your location, please Contact Us
Firstly, you need to wash the vehicle over to get rid of traffic film and dust etc., there is no point in trapping all the nasties under you first coat of DURAGLOSS.
Once the vehicle is clean, then you need to remove any existing waxes or coatings that may be on the paintwork. For lightly soiled or relatively new paintwork, you can use the DURAGLOSS 101 Polish/Cleaner, this gently dissolves off waxes and adds the first base coat of DURAGLOSS polish at the same time.
For a more in-depth clean, then we suggest using DURAGLOSS 652 Pre-Cleaner, which is a chemical formula that dissolves rather than abrades, any existing coatings off the paintwork.
Once this is applied and buffed off, then a coat of the DURAGLOSS 111 Clear Coat Polish is applied and gently wiped off. Once you have one coat of polish on, then in future, it is only neccessary to wash the car over before applying another coat of polish. Because DURAGLOSS 101 and 111 polishes contain no wax, you never get a build up on the surface, you can apply as many coats as you like and the shine will just get deeper and wetter looking. You never need to cut back layers and start again like you do with most waxes.
For an even deeper shine, why not try a coat of DURAGLOSS 105 Total Performance Polish over the top of 101 or 111, this will really bring out the hidden depths in your paintwork and again, can be applied as often as you wish.
If you experience any problems when using our site, please Contact Us and we will be happy to assist you.
Yes! Shopping online with us is safe and secure. Any page on our site where sensitive information such as credit card details are collected is secured using 128bit Encryption. You can verify this yourself by looking for https:// in the address bar in your browser and by looking for the locked padlock icon in the status bar at the bottom of your browser. Clicking on the padlock icon will display information about our SSL Certificate
If the status bar is not displayed in your browser, follow these instructions :
In Internet Explorer and Firefox on the PC :
Click on the 'View' then select 'Status Bar' The status bar should now be displayed at the bottom of your browser window.
For other browsers and operating systems, please refer to the help that comes with your browser.
If you have any questions about the status of your order, please Contact Us and we will be happy to assist.
We accept payment using any of the following credit and debit cards :
VAT at the rate of 17.5% is charged on all orders.
This is not as strange as it sounds. when you finally finish with your purchasing and go to check out, it is vitally important that ALL fields in the address section are completed, the only one you can miss out is the box for your fax number. Likewise, the Shipping information panel, alongside the Billing panel, must also be filled out completely. If you want the goods delivered to the same address as the Billing info, then simply check the box above Shipping Details, all the Billing info will be automatically transferred across. If you want your delivery to a different address than that used in the Billing section, then you must fill in the details yourself, again, taking care not to omit any fields other than Fax No.
Failure to fill in any boxes, other than the Fax No. box, will automatically empty your cart as you enter the secure part of the site.
I hope this answers any questions regarding shopping carts mysteriously emptying !
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